FAQ
Black Friday FAQ
How does the Black Friday offer work?
Put two or more pairs in your cart. The 2nd pair gets 40% off, the 3rd 50% and the 4th 60%. At checkout that discount is spread evenly over all your pairs: 20% per pair with 2 pairs, 30% with 3 and 37.5% from 4 pairs up, including the 5th and beyond. It is applied automatically. No code needed.
Can I mix different frames?
Yes. Every frame counts: sunglasses, blue light glasses, running glasses and ski goggles, in any combination.
When will my order arrive?
Frames in stock are processed within 3 working days and arrive 5 to 10 working days after you order. If a frame is temporarily sold out, the expected delivery date is shown on the product page and in your cart. BOJO Midnight, BOJO Leopard, FYNN Midnight, FYNN Leopard and GANNI Leopard are expected back around 9 December.
Can I return one pair from my order?
Yes, within 30 days. You get back what you paid for that pair. Example: with four pairs, every pair has 37.5% off, so you get 62.5% of its price back.
How long does the offer run?
Black Friday runs from 4 to 29 November, Cyber Monday on 30 November and 1 December. Always the same offer.
ORDERS & RETURNS
All orders can be returned within 30 days?
Yes. All orders can be returned within 30 days of receiving your items. We accept returns for a full refund as long as the products are unworn, unused, and returned in their original packaging. Return shipping is at your own cost, unless the return is due to an error on our part or a defective or wrong item. In that case we cover it. Once we receive and inspect your return, the refund is processed within 7 business days.
For more information read our Refund Policy.
Can I change or cancel my order?
Orders go to our warehouse right after purchase, so we can't guarantee changes or cancellations. Contact us as soon as possible; if your order hasn't been packed yet, we'll do our best to cancel it.
If you ordered an item that you wish to return, you can request a refund. Please follow the steps in our Refund Policy.
Can I change my address after I placed my order?
Please email hello@eyekonikeyewear.com as soon as you realize you have submitted the wrong address and our customer service team will gladly assist you.
I received a damaged item. What should I do?
If your item arrives damaged, please keep all the packaging and contact us as soon as possible, ideally within a few days of delivery.
Send a picture of the package, items, and any notes from the delivery company to hello@eyekonikeyewear.com.
We'll help you either get a refund or replace the item, depending on what's wrong.
I received a wrong item. What should I do?
We are extremely sorry to hear you received the wrong item!
Please contact hello@eyekonikeyewear.com and we will help you to resolve the issue as soon as possible.
SHIPPING
Do you ship worldwide?
Yes, we ship internationally.
Can I click and collect my order?
Sorry! Unfortunately we do not offer this service.
PAYMENT
What payments methods do you accept?
We accept Ideal, Paypal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Union Pay, and Shop Pay.
How do the discount codes work?
Discounts we offer are only valid for orders placed on our official website, and are only valid for a limited period of time.
Did you request a discount code in the checkout process but did it not apply? Check that the code was valid when you made the purchase.
Get in touch
Have questions about your order, or something else?