Refund policy
30-day returns and exchanges
You can return or exchange your order within 30 days after you receive it, without giving a reason.
- The item must be new, unused and in its original packaging.
- Email hello@eyekonikeyewear.com with your order number. We send you the return instructions. Items sent back without a return request first cannot be accepted.
- Return shipping is paid by you, unless the item is defective, damaged or not what you ordered. In that case we pay and send you a return voucher.
- Want a different model or colour? Tell us when you request the return. Exchanges depend on stock.
Refunds
Once we receive your return, we refund you within 14 days, using the same payment method you paid with. This includes the original standard shipping costs if you return the whole order within the 14-day legal withdrawal period. You pay nothing extra for the refund.
Your legal right of withdrawal (EU and UK)
Consumers in the EU and the UK may withdraw from the purchase within 14 days after receiving the product, without giving a reason. Our 30-day return period gives you more time and does not limit this right.
To withdraw, send us a clear statement by email or post, for example with the model form below. It is enough to send it before the 14 days have passed. Send the product back within 14 days after telling us. You are only responsible for any loss in value caused by handling the product more than needed to check it.
Model withdrawal form
To: EYEKØNIK B.V., Herengracht 420, 1017 BZ Amsterdam, the Netherlands, hello@eyekonikeyewear.com
I hereby give notice that I withdraw from my contract for the sale of the following goods: ______
Ordered on / received on: ______
Name: ______
Address: ______
Signature (only if this form is sent on paper): ______
Date: ______
2-year warranty
Every pair comes with a 2-year warranty from the date of delivery. It covers manufacturing defects such as frame breakage, hinge failure or a broken joint. It does not cover lens scratches, coating wear, nose pads, screws, temple tips, or accidental and impact damage. Send a photo of the defect to hello@eyekonikeyewear.com and we replace your pair. This warranty is in addition to your statutory rights.
Damaged or wrong item
Contact us right away at hello@eyekonikeyewear.com with a photo. We arrange a replacement or a refund and pay the return shipping.
Cancelling an order
Contact us as soon as possible. If your order has not been packed yet, we cancel it. After that, you can still use your right of withdrawal or our 30-day returns.